Return & Refund Policy

Thank you for shopping with Celiora. We want you to love your purchase, but if something isn't right, we’re here to help.

Returns & Exchanges

We accept returns under the following conditions:

1. Damaged or Incorrect Orders

If your item arrives damaged or we sent the wrong color or size, we’ll send you a replacement at no extra cost. Please contact our support team within 7 days of receiving your order, with photos of the issue, and your order number.

2. Change of Mind / Other Reasons

If the product is not damaged and you would still like to return it, we accept returns for a full refund. To qualify:

  • Items must be returned in original packaging, as received.

  • Returns must be sent to the following address:

Return Address:
Room 1201, Unit 2, Building 19, Zhongqu (Central Area),
Yifu Mingyuan Residential Complex, Qiantang District,
Hangzhou, Zhejiang Province, China
Postal Code: 311100

  • You must provide us with a valid tracking number once shipped.

Once we receive and inspect the returned item, your full refund will be issued to the original payment method. Please note, shipping costs for change-of-mind returns are the customer’s responsibility.

Additional Notes

  • Returns must be initiated within 14 days of delivery.

  • Items must be in unused and resellable condition.

  • We do not offer exchanges for change-of-mind returns—only refunds.

For all return inquiries, please contact us at Support@celiora.com with your order number and reason for return.

We appreciate your understanding and thank you for choosing Celiora!