FAQ's

1. How can I track my order?
- Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to track the status of your order online.

2. Do you offer international shipping?
- Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

3. What payment methods do you accept?
- We accept major credit cards, debit cards, for online purchases. All payments are processed securely through our payment gateway to ensure the safety of your personal information.

4. Can I return or exchange an item if I'm not satisfied?
- Yes, we want you to be completely satisfied with your purchase from Celiora. If for any reason you are not satisfied, you may return or exchange unused items within 20 days of purchase. Please see our Returns and Refunds Policy for more information.

5. How long does it take to receive a refund?
- Refunds are typically processed within 5-7 business days after we receive the returned item. Refunds will be issued to the original form of payment used for the purchase.

6. Are your products covered by a warranty?
- Some of our products may come with a manufacturer's warranty. Please refer to the product description or packaging for warranty information specific to each item. If you have any questions about warranties, feel free to contact us.

7. How can I contact customer support?
- If you have any questions, concerns, or inquiries, our customer support team is here to help! You can reach us via email at support@celiora.com. We strive to respond to all inquiries within 24-48 hours.